Complaints

We want to put things right.

1. About a company or tradesperson's work: tell them first through the order or job chat; most problems are solved there.
2. If that doesn't work, or it's about us: raise it from Raise an issue or Support in your account. Tell us what happened and what you'd like us to do.
3. We acknowledge your complaint and tell you when to expect an answer.

For content you think is illegal or harmful, use Reporting content instead. For your personal data, you can also contact the Information Commissioner's Office (ico.org.uk).

Interim version: our complaints procedure is being finalised with our solicitor.